Frequently Asked Questions

Everything you need to know about shopping with Cartolina.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are always free, while returns for a refund incur a $7.50 restocking fee.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my shipment in real-time?

Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Cartolina, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to ensure our fashion footprint is as light as possible.